Refund Policy

SHIPPING POLICY

 

GENERAL SHIPPING

Please allow 2 business days for your order to be processed internally before it is put in the hands of the carrier.  Once your order is out of our hands and in the hands of the carrier, the carrier must deliver your order according to their standards.

Make sure your items, preferences, and delivery address are correct before placing an order. We cannot change orders once they have been placed. Once items have been shipped, we are not responsible for orders delivered to the wrong address.

INTERNATIONAL ORDERS

Although we do our best to ship all orders properly, once they leave the U.S., we have no control over any additional cost. Please be aware that customs charges may apply.

HOLIDAY SHIPPING

Please note that between November 25th and December 25th there will be delays in shipping. Shipments may take longer due to mail traffic. Please plan accordingly.

REFUND Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us through the website contact page and we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.